ChatGPT transcripts are reportedly read by humans to improve responses, including those with personal information.

AI companies don't have a great track record in areas like copyright or user privacy — unless they're the ones on the short end of the stick, that is — but it's generally known that the chat logs from platforms like ChatGPT are used for improving models. The mechanism as to how this happens was still a mystery until today. 404 Media just published a report about OpenAI's process of human review for chat transcripts, explaining how the review process works, and how it involves other humans sometimes reading private information. The rating project's name at OpenAI is Project Lily. The publication got information on the project's instruction guides, Slack channels, real ChatGPT conversations, and, of course, the rating system to classify conversations.