As Google and OpenAI Race to Automate Work, Trust Is the Next A.I. Battleground
Observer
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On Oct. 8, Google Cloud introduced a new Gemini agent designed to handle work across email, documents, spreadsheets and other business tools, planning tasks and connecting to company systems from a single interface. OpenAI, too, is pushing its A.I. offerings beyond the chatbot, developing workplace agents that can take on tasks across business applications. The direction is clear: the next stage of enterprise A.I. is about getting systems to do work. But as A.I. takes on more responsibility, how can businesses trust the work it produces? The first phase of enterprise A.I. was a race for intelligence: speed, benchmarks, reasoning and capabilities, driven by the bet that better models would produce better business outcomes. The next phase will be about turning that intelligence into work that businesses can consistently trust.
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